Erstattungspolitik

Medispark OU (hereafter referred to as “Medispark,” “we,” “us,” or “our”) is dedicated to providing top-notch hosting and web development services. Our company is registered in Estonia with the registration number 16981891, and our registered address is Narva mnt 5-246, Tallinn, 10117, Estonia. Our office address is Valukoja 8/1, 11415 Tallinn, Estonia. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

No Refund Policy

Once you have agreed to our services and paid an invoice, we do not provide refunds. This policy applies to all services purchased from Medispark.

Exceptions for Technical Errors

We acknowledge that technical issues can sometimes occur. A refund may be considered for payment mistakes due to technical bugs. These cases include, but are not limited to:

1. Duplicate Payment: You paid the same invoice or for the same service twice.
2. Payment Failure Notification: You received a message indicating that the payment failed but was successfully processed, resulting in duplicate charges. This requires documented proof from your bank showing that the same payment was withdrawn twice from your account or credit card.
3. Other Technical Payment Errors: Any verified technical issues that caused multiple charges or erroneous payments.

Repurposing Funds

Before proceeding with a refund, we may offer alternatives to repurpose your funds. These options include:

• Optimising Chosen Services: Adjusting your selected services to cover the overpayment.
• Extending Service Terms: Extending the duration of your service (e.g., providing 2 years of hosting instead of the 1 year requested).
• Additional Pro Services: Offering additional professional services related to web development with a discount to offer higher value compensation for technical errors.

Requesting a Refund

To request a refund due to a technical mistake, please follow these steps:

1. Submit a Request: Send an email to info@medisparkweb.com.
2. Provide Documentation: Include documented proof from your bank showing the payment details and any duplicate charges.
3. Payment Details: Provide all relevant payment information, including the payment method, date, time, amount, and any transaction IDs.

Our team will review your request and the documentation to determine eligibility for a refund or alternative compensation.

Contact Us

For any questions or concerns regarding this Refund Policy, please get in touch with us at:

• Email: info@medisparkweb.com
• Website: medisparkweb.com
• Phone: +3726682564

We are committed to resolving issues promptly and effectively, ensuring your service satisfaction.